I placed an order and didn't receive a confirmation / receipt. What do I do?Updated 2 months ago

If you recently placed an order and have not received a confirmation email or receipt, follow the steps below to resolve the issue:

1. Thoroughly check your inbox

Start by checking your email inbox for the confirmation email or receipt. Be sure to look in the following places:

• Regular inbox
• Spam/junk folder (emails from us may occasionally be filtered there)

Important: If you find the confirmation email in your spam/junk folder, please add us as a contact to ensure you don’t miss future order notifications.

2. Verify Your Purchase

If you can’t find the confirmation email, review the billing/transaction history for any credit/debit cards you may have used to place the order.

• Look for a charge from IHEARTDOGS in your transaction history.

3. Contact Us 

If you still cannot locate your confirmation email or receipt but do find a charge in your transaction history, please reach out to us. A member of our team will verify your purchase and assist with any additional questions or concerns you may have.

When contacting us, provide the following details to help us locate your order:

• Full name used at checkout
• Email address used to place the order
• Full shipping address